returns

Returns and Exchange Policy

Returns and order cancellations due to customer change of mind are not permitted.
We will not accept order cancellations or returns due to the customer's simple change of mind (ordering error, size selection error, differences between the image and the actual product, etc.).
Please check carefully before purchasing the product and place your order carefully.

Obligation to check after receiving the product
After receiving the product, please immediately check the product condition and whether it matches the order details.
However, the following cases are not considered fundamental defects in the product and are therefore not considered grounds for return or exchange.
Dimensional errors that may occur due to the nature of knit and elastic materials (approximately 2-3 cm)
Minor damage to shoe box or packaging
Please be aware in advance that the above reasons are not eligible for return or exchange.

Returns and exchanges due to initial defects and incorrect delivery
In case of initial defects (damage, contamination, etc.) or incorrect delivery, please notify us in advance by email.
Returns or exchanges are only possible if the product arrives at our office within 7 days of receiving the product.
However, if there is no exchangeable stock, a refund will be issued.
※ Returns and exchanges are not possible for any reason after 7 days from receiving the product.

Return and Exchange Conditions
Items eligible for return or exchange must meet all of the following conditions:
1. The product must be unused and have the product tag attached.
2. All accessories (components), invoices, etc. included in the product must be preserved in their original condition.
3. Other conditions separately set by our company must be met.
If the above conditions are not met, returns and exchanges may be restricted.

Items that cannot be returned or exchanged
In the cases below, returns, refunds, and exchanges are not possible.
1. Products with signs of use or wear
2. Products that have been contaminated or damaged due to customer negligence
3. Products that have been processed, repaired or washed by the customer
4. Damaged, lost or broken product packaging
※ Additionally, color differences due to differences in screens of digital devices are not considered defects.

Shipping costs for returns and exchanges
In case of initial defects and incorrect delivery: We will cover all round-trip shipping costs.
In case of customer reasons: The customer is responsible for round-trip shipping costs for returns and exchanges.

REFRAF Official Online Shop Customer Service Desk
tel : +82 (0)2 2088 6880
email : info@refraf.com