"REFRAF Official Online Shop" is a website operated by firstmode Inc. (hereinafter referred to as "the Company"). firstmode Inc. establishes the terms of use for the service of "REFRAF Official Online Shop" (hereinafter referred to as "this Service") as follows (hereinafter referred to as "these Terms").
Chapter 1 General Provisions
Article 1 Scope and Changes to These Terms and Conditions These Terms and Conditions set forth the rules for using the service operated by our company. These Terms and Conditions apply to all Users (as defined in Article 3) in relation to the use of this Service. We may change all or part of these Terms and Conditions from time to time by notifying or informing users in a manner we deem appropriate, such as posting on the site or by email, without obtaining users' prior consent. If all or part of these Terms and Conditions are changed, the changed Terms and Conditions will apply to the use of this Service, and users must only comply with the changed Terms and Conditions.
Article 2 Use of this service Users use this service in accordance with relevant laws, these Terms and Conditions, the personal information protection policy and help provided separately by our company.
Chapter 2 Users
Article 3 Users In these Terms and Conditions, “User” refers to any person who understands and agrees to all of the contents of these Terms and Conditions and searches for, views, or uses the images, text, designs, logos, videos, programs, ideas, information, etc. (hereinafter referred to as “Content”) provided by the Company through this Service. It also includes customers who have completed REFRAF registration as defined in Article 4 below (hereinafter referred to as “Members”).
Chapter 3 Members
Article 4 Members A member is a person who has approved the "REFRAF Terms and Conditions", applied for "REFRAF" membership to us, and after our approval of the membership, has completed registration of all required information through the dedicated page.
Article 5 Member Registration Those who wish to register as members must apply for membership by entering their name, date of birth, postal code, address, phone number, email address, and password on the dedicated page for this service. Elementary school students and younger (standard) cannot apply for membership. After reviewing your application and approving it, we will send you a registration confirmation email, and your membership registration will be completed upon receipt of the email. We may not approve your membership application if any of the following applies: (1) If you have a history of having your registration cancelled due to violation of these Terms and Conditions when using the services provided by our company in the past (2) If the membership application information contains false information (3) If there is a history of default in payment, failure to receive goods, or unreasonable return requests when using past services. (4) In case of a violation of the prohibition provisions of Article 18 of these Terms and Conditions in the past (5) In other cases where the Company reasonably determines that it is operationally inappropriate.
Article 6 Changes to registration details If there is a change in the information registered by a member, the member must immediately update the registration information using a method separately designated by the company. We are not responsible for any damages that may arise due to a member's failure to change their registration information. Article 7 Suspension of use of this service and cancellation of membership registration If a member falls under any of the following, we may take actions such as suspending service use or canceling membership registration without prior notice. (1) In case of being deleted due to violation of past regulations (2) If the registered information contains false information (3) If there is a history of non-performance, such as delayed payment, failure to receive goods, or unreasonable return requests. (4) In case of violation of the prohibitions in Article 18 of these Terms and Conditions (5) In case of violation of other terms and conditions or regulations established by the Company. (6) In other cases where a member is deemed inappropriate for operational reasons.
Article 8 Withdrawal Procedure Members may withdraw at any time in accordance with Article 11 of the “REFRAF Terms and Conditions.” Article 9 Management of REFRAF ID, email address and password Members are responsible for thoroughly managing and storing their REFRAF ID, email address, and password. Members must not transfer, sell, transfer, lend, disclose or leak this to a third party without our prior consent. If you discover any misuse, you must notify us immediately. Any damage caused by poor management, errors in use, or unauthorized use by a third party is the responsibility of the member, and we are not responsible in any way.
Article 10 Use of Personal Information We use personal information for the following purposes in accordance with Article 2 of our separate “Privacy Policy.” (1) Product delivery, catalog and DM delivery, after-sales service, new product and service information (2) Mail order sales and event information (3) Compiling and analyzing statistics for marketing, sales promotion, product planning purposes, and advertising (4) My Page Login (including social ID linking) (5) Prevention and response to misconduct
Chapter 4 Purchase of goods
Article 11 Purchase of goods Members can purchase our products, etc. through this service. Purchase applications are made in a manner specified by us. The sales contract is established when the order confirmation email arrives. If we discover any misconduct, we may cancel the contract or take other actions.
Article 12 Payment Method The payment amount includes the product price, consumption tax, and fees. Payment can only be made by credit card in your name or by a method accepted by us. Any disputes regarding card payments will be resolved between the member and the card company.
Article 13 Return and exchange of products Returns and exchanges are only possible if requested within 7 days of receipt and conditions are met. In case of customer reasons, the member is responsible for the shipping cost, and in case of our reasons, we are responsible for the shipping cost. If an exchange is not possible, a refund will be issued.
Article 14 Product Disclaimer We do not provide any guarantees regarding the quality, performance, etc. of this service and product, and we are not responsible for any damages other than those attributable to our company. In cases where the delivery address is unknown, etc., the obligation is considered fulfilled when delivery to the designated delivery address is completed.
Chapter 5 Service Use
Article 15 Services provided As part of this Service, we provide the following services: (1) Members use My Page (as defined in Article 16) (2) Viewing sites linked to this service
Article 16 Use of My Page Members can use the My Page designated by our company. After logging in, members can view various functions, enter, change, update, and delete information on My Page.
Article 17 Disclaimer If this Service provides links to other websites or resources, or if a link is provided to this Service from a third-party website or resource, we are not responsible for the content, use, or results of such linked sites. (including but not limited to legality, validity, accuracy, certainty, safety, currency and completeness)
We may also remove any link without prior notice if we reasonably believe that the linked site or resource is illegal or operationally inappropriate. We are not responsible for any direct or indirect damage suffered by members due to temporary suspension, discontinuation or change of this service for any of the following reasons. (1) In case of natural disasters such as fire, earthquake, flood, lightning, or heavy snowfall (2) In case of social unrest such as war, civil war, terrorism, riot, or disturbance (3) If you do not receive appropriate service from the telecommunications company, carrier, or provider with which we have contracted. (4) When a technical reason arises that makes it impossible for us to respond
We will fulfill our obligations and be exempted from liability by processing business according to the member's registration information. If a member causes damage to another user or a third party by using this service, the member must resolve the problem at his/her own responsibility and expense and must not cause any damage to the company.
Article 18 Prohibited Acts Users must not perform the following acts and must compensate for all damages resulting from violations. (1) An act that causes or is likely to cause disadvantage or damage to the Company or a third party. (2) Acts of using this service for commercial purposes (except in cases where prior permission has been granted by the Company) (3) Acts that violate laws or have the risk of violating laws (4) Acts of using content obtained through this service beyond the scope of private use (5) Acts of duplicating, selling, publishing, distributing, disclosing or performing similar acts on content obtained through this service to third parties (6) Uploading computer viruses, etc. to this service or transmitting them via email, etc.
Article 19 Intellectual Property Rights All intellectual property rights to the content provided through this service belong to us or third parties to whom we have granted permission for use. Any unauthorized reproduction, reprinting, or secondary use for any purpose is prohibited by domestic and international copyright laws, and in the event of violation, we will immediately take legal action. If a dispute arises with a third party due to violation of this article, the member shall handle it at full responsibility and shall not cause any damage to the company.
Chapter 6 Service Operation
Article 20 Information Management We collect the following information to investigate users' access history and usage status. (1) IP address or mobile terminal identification number when connecting to the server (2) Access information collected through cookies
We use cookies to collect access history and usage information. Cookies are a technology that temporarily stores data on a user's computer through a browser to record the last visit date, number of visits, etc. We combine the collected cookies with member information to improve services such as online consultation and data analysis. Cookies do not contain personally identifiable information such as name, address, phone number, or email. We may obtain information from third parties and combine it with member information for purposes such as measuring advertising effectiveness and providing affiliate services in partnership with third parties. We provide targeted advertising on the sites of the following advertising service providers to predict users' interests, etc. (1) When third parties such as Naver Corporation, Yahoo Corporation, and Google Corporation collect and use visit and behavior history through cookies, etc. (2) Users may stop receiving advertising through the opt-out method provided by the third-party advertising service provider.
We use Google Analytics to collect traffic data anonymously and without personally identifying you. We also use Google Analytics advertising features to analyze your age, gender, interests, etc. Google Analytics Remarketing
Advertising reporting feature User Properties and Interest Categories Report Our use of cookies is subject to Google's Privacy Policy and Terms of Use. For more information and to opt out of cookies, please see the following link: Google Policies and Terms We may provide personal information, order information, and access history to third parties for fraud prevention and investigation purposes. In this case, we impose a duty of privacy protection on third parties. If the user refuses to receive cookies through browser settings, use of this service may be restricted.
Article 21 Maintenance of this service We may suspend or discontinue all or part of the Service without prior notice in the following cases:
(1) Regular or emergency system maintenance (2) System operation impossibility due to natural disaster (3) Social unrest such as war, civil war, and terrorism (4) System failure, illegal access, virus infection, etc. (5) Requests from administrative and judicial agencies (6) When suspension is necessary due to other unavoidable reasons
Article 22 Other If a problem arises in connection with the use of this service that cannot be resolved by these Terms and Conditions or our measures, we and the user will sincerely negotiate to resolve the issue. If a dispute leads to litigation, the Seoul Eastern District Court shall be the court of exclusive jurisdiction in the first instance.
Supplementary provisions These Terms of Use apply to all users from February 25, 2025.
Contact Us REFRAF Official Online Shop Customer Service Desk firstmode Inc. tel : +82 (0)2 2088 6880 email : info@refraf.com
